Privacy Policy

Privacy Policy

Privacy Policy

Smartshopperbd respects your privacy and is committed to protecting the information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we may collect, why we collect it, how we use it, and how we protect it.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

• Full name
• Mobile/telephone number
• Delivery address
• Email address
• Order information
• Payment-related information necessary to process your order
• Customer service communications
• Product preferences and shopping information
• Technical information such as IP address, browser type, device information, and website usage information where applicable

We only seek information that is reasonably necessary for operating our online store and providing services.

2. How We Use Your Information

We may use customer information to:

• Process and confirm orders.
• Deliver products.
• Contact customers regarding orders.
• Process returns, refunds, replacements, or complaints.
• Provide customer support.
• Improve our products and services.
• Prevent fraudulent or unauthorized transactions.
• Maintain business and transaction records.
• Send promotional communications where appropriate and permitted.
• Comply with applicable legal or regulatory requirements.

3. Payment Information

Where online payment services are used, payment information may be processed by third-party payment service providers.

Smartshopperbd does not intend to store sensitive payment credentials such as your card PIN or card password.

Customers should use only trusted payment channels and should never share OTPs, PINs, passwords, or other confidential authentication information with anyone claiming to represent Smartshopperbd.

4. Sharing of Information

We may share necessary customer information with trusted service providers when required to complete your order or provide our services.

For example:

• Courier and delivery companies
• Payment service providers
• Technology/service providers
• Customer support providers
• Government or regulatory authorities where legally required

We do not intend to sell customers' personal information to third parties for unrelated purposes.

5. Cookies

Our website may use cookies and similar technologies to:

• Maintain website functionality.
• Remember user preferences.
• Understand website traffic.
• Improve website performance.
• Support marketing and advertising activities where applicable.

You may be able to control cookies through your browser settings.

6. Data Security

Smartshopperbd takes reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Smartshopperbd is not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those services before providing information.

8. Children's Privacy

Our website is intended for general consumers and is not specifically designed to collect personal information from children.

If we become aware that personal information has been provided by a child without appropriate authorization, we may take reasonable steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable requirements.

Privacy Policy