Term And Condition

Terms & Conditions

Terms and Conditions

Welcome to Smartshopperbd. By accessing or using this website and purchasing products from us, you agree to comply with these Terms and Conditions.

Please read these terms carefully before placing an order.

1. About Smartshopperbd

Smartshopperbd is an online shopping platform serving customers in Bangladesh.

We source products from both local and international suppliers and offer products through our website and other authorized sales channels.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information are accurate.

However:

Actual product color may vary depending on the customer's screen.
Packaging may vary from the product image.
Product specifications may change according to manufacturer updates.
Internationally sourced products may have variations in packaging or accessories.
Product availability may change without prior notice.

Where there is a significant discrepancy between the advertised product and the delivered product, customers may contact us in accordance with our Return & Refund Policy.

3. Product Prices

All prices displayed on our website are stated in Bangladeshi Taka (BDT) unless otherwise specified.

Prices may change without prior notice.

Any applicable delivery charges, service charges, or other charges will be communicated to the customer before order confirmation where applicable.

4. Orders

Placing an order through our website does not necessarily guarantee acceptance of the order.

We may contact the customer to verify:

Name
Mobile number
Delivery address
Product availability
Quantity
Price
Other relevant order information

We reserve the right to cancel an order in reasonable circumstances, including product unavailability, pricing/system errors, suspected fraudulent activity, or inability to verify the order.

5. Order Confirmation

After receiving an order, Smartshopperbd may contact the customer by phone, SMS, email, WhatsApp, or other available communication channels to confirm the order.

Customers are responsible for providing accurate contact and delivery information.

6. Delivery

We may deliver products through third-party courier and logistics providers.

Delivery time may vary depending on:

Delivery location
Product availability
Courier service
Weather
Public holidays
Transportation conditions
Unforeseen circumstances

For deliveries within Bangladesh, estimated delivery times may be displayed on the relevant product page or communicated during order confirmation.

7. Internationally Sourced Products

Some products sold through Smartshopperbd may be sourced internationally.

International sourcing may result in differences in:

Packaging
Manufacturer labeling
Plug type
Warranty terms
Accessories
Product availability
Delivery time

Where relevant, such information will be disclosed in the product description or communicated to customers.

8. Customer Responsibilities

Customers are responsible for providing:

Correct name
Valid mobile number
Correct delivery address
Accurate order information

Customers should also provide reasonable cooperation to the delivery provider for successful delivery.

9. Payment

Smartshopperbd may offer payment options such as:

Cash on Delivery
Mobile financial services
Online payment gateways
Bank payment
Other payment methods introduced by Smartshopperbd

Available payment methods may vary depending on the product, location, and time of purchase.

10. Fraudulent Orders

Smartshopperbd may cancel or restrict orders where there are reasonable grounds to suspect:

Fraudulent activity
Fake contact information
Repeated refusal to receive confirmed orders
Abuse of promotional offers
Unauthorized payment activity

11. Intellectual Property

Unless otherwise stated, website content including:

Logo
Brand name
Text
Graphics
Product descriptions
Website design
Images created or owned by Smartshopperbd

may not be copied, reproduced, modified, distributed, or commercially used without prior permission.

12. Third-Party Services

Smartshopperbd may use third-party services for:

Payment processing
Delivery
Website hosting
Analytics
Advertising
Communication
Customer support

The use of such services may be subject to the terms and privacy policies of those third parties.

13. Limitation of Liability

Smartshopperbd will take reasonable measures to provide products and services as described.

However, Smartshopperbd shall not be responsible for delays or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, supplier issues, technical failures, government restrictions, or other unforeseen events.

Nothing in these Terms and Conditions is intended to exclude or limit any consumer rights or legal protections that cannot lawfully be excluded under applicable Bangladesh law.

14. Governing Law

These Terms and Conditions shall be interpreted in accordance with the laws applicable in Bangladesh.

Applicable consumer protection and digital-commerce requirements will be observed where relevant. Bangladesh's National Consumer Rights Protection Directorate identifies the Consumers' Right Protection Act, 2009 and Digital Commerce Operation Guidelines 2021 among the relevant legal framework for consumer/digital-commerce matters.

15. Changes to Terms

Smartshopperbd may update these Terms and Conditions from time to time.

The updated version will be published on this website.